Frequently Asked Questions
Q. What happens after I book?
A. We enter your booking into our system and send a copy of your booking to your mobile number or email address as your confirmation, please check for any errors in details provided.
Q. Do I need to ring you a couple of days before
A No, we send you a copy of your booking to your mobile or email address the morning before your booking, and your driver rings you 30 minutes before he/she collects you.
Q. Do you drop me off at the terminal?
A Yes, we take you to the correct terminal for your flight, as near as we can. We pay the drop off/car park fees.
Q. We have child car seats, do you store them?
A Yes, the driver will keep them until your return and will give them to the return driver, if different.
Q. Can we set up a corporate account?
A Whilst we can’t offer a business account you can prepay for a set amount of journeys and we will inform you when you have used up your credit
Q. What happens if we get stuck on the motorway behind an accident and miss the flight?
A. The driver will let us know, we will obtain and save evidence of the accident causing the blockage, and we can write you a letter to claim from your travel insurance.
Q. Do you have 8 seater vehicles?
A. Although we do not own any 8 seaters ourselves, we partner with other vehicle providers for larger group bookings.
Q. Do I pay the driver?
A Yes, you can pay each leg of the journey on the day, or the full amount on your first journey.
Q. Can you take 4 suitcases, 4 hand luggage, a buggy, and a golf bag?
A I’m afraid not. You would need a 6 or 8 seater for that. We can take 4 medium cases with 4 hand luggage, or 2 cases and a golf bag/buggy.
Q. Where will you meet me on my return?
A. We watch your flight status on the MIA app, and approx 30 to 40 minutes after landing, we will drive into the relevant car park and come inside the terminal to meet you. We will hold a sign with your name on. T1 WH Smith T2 Spar shop T3 Cash desk or Cafe if on domestic flight You will not find us outside.
Q. What if my flight is delayed/cancelled?
A If your flight is delayed by a considerable amount or cancelled you can text us to let us know. We will see it on the app.
Q. Will you still collect me?
A Yes. If delayed the app will update once your flight has departed. If cancelled you will need to let us know your new flight details, and we will meet you accordingly.
Q. What happens if I give my taking off time instead of my landing time for my return journey?
A. We will still collect you however if we are full at your revised landing time there may be a slight wait.
Q. Can I pay by card?
A. Yes, we have card machines in all of our vehicles. We accept payment by cash, card or BACS transfer.